BMC Helix ITSM Specialist / System Administrator

Cape Town, South Africa | Posted on 24/03/2026

We are looking for a highly skilled BMC Helix ITSM Specialist to join our dynamic team. This role is ideal for a technically strong professional who thrives in optimizing ITSM platforms, enhancing system performance, and driving seamless integrations across enterprise environments.

You will play a key role in configuring, maintaining, and evolving the BMC Helix ecosystem while ensuring alignment with best-practice ITIL processes.

Key Responsibilities

System Configuration & Maintenance

• Administer and support BMC Helix ITSM modules including Incident, Problem, Change, Asset, and Knowledge Management
• Ensure system stability, performance, and availability across environments

User & Access Management

• Configure and manage user roles, permissions, and licensing within the AR Syst...