Elevate customer lifecycle strategies with BMO as a Senior Manager in Toronto. Lead the portfolio of initiatives to optimize engagement and sales enablement across the banking spectrum.
In this pivotal role, you will operate as the chief strategic partner, guiding the execution of multiple customer journeys within the framework of Customer Lifecycle Management. Your expertise will enhance decision-making through governance and clear progress visibility. Collaborate extensively with Product and Marketing teams to achieve aligned and measurable results.
Key Responsibilities:
• Establish and manage a comprehensive CLM portfolio strategy
• Run governance forums ensuring accountability and alignment
• Coordinate delivery timelines while minimizing execution risks
• Identify initiatives to improve cross-sell frameworks
• Develop portfolio performance dashboards for insights
Requirements:
• Minimum 7 years in consulting or retail banking
• Strong leadership in co...