JOB DESCRIPTION
Req ID: 359900
We are currently seeking a BPO Customer Care Associate - Healthcare Account to join our team in Quezon, Quezon (PH-QUE), Philippines (PH).
In this role, you will be responsible for:
Performing timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.Identifying opportunities and reports on inaccuracies that may be present in reviewed documentsLearning CRM system and is able to access different internal online resources to obtain required information in a timely manner.Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are metAnalyzing medical insurance claims for quality assuranceResolving moderately routine ...