Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Planning & Scheduling Senior Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

• Determines queue personnel needs during times of heavy call volume. 

• Provides schedules for contact centers to ensure maximum performance. 

• Forecasts daily contact and technician availability. 

• Monitors incoming queues and ensures technicians are available for support. 

• Responds to contact center routing and tool outages and other business continuity and recovery

(BCRP) events. 

• Monitors queue to determine appropriate resource allocation to meet service level goals. 

• Analyzes and escalates issues that may impact the business

Requir...