Global Service

Office Based: London, UK Head Office, EC1V 7LQ (minimum 3 days in office)

Contract Type: Full Time

Travel: 33% Minimum Global Travel

Salary Range: £80,656-£88,813 per annum

Restricted stock units: will be provided as part of the compensation package.

Benefits: Wayfair Employee Discount, Private Medical & Dental Care, Gym Membership, Tuition Reimbursement, Unlimited Holiday, Private Pension, Cycle to Work scheme among others.

Drive global customer experience, lead high-impact BPO partnerships, and influence service excellence for millions of customers & partners worldwide.

As the Senior Manager, BPO Operations - Global Service, you will be a pivotal leader dedicated to ensuring our global partners provide essential, high-quality assistance to Wayfair's customers. This multifaceted role blends the strategic oversight of a BPO Operations Lead with the customer-first mindset of a Service Manager.

You will manage...