About the job BPO Workforce Manager (MOA, Pasay)

About the Position: Workforce Manager (MOA Pasay) | Onsite

Work Arrangement: 100% Onsite

Location: MOA Pasay

Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program)

Responsibilities

• Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events, seasonality, growth trends, weather, and other relevant influences.
• Prepare short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels at all times.
• Create, update, and manage the Capacity plan to ensure staffing, seating, and logistical needs are met while balancing cost efficiency and performance.
• Generate and review schedules to align with business needs, ensuring excellent customer service.
• Lead and supervise a dedicated and proactive team o...