Job Summary

FNB is looking for a Branch Advisor in SunnyPark Pretoria to provide a positive customer experience, educate customers to the correct banking channels, and deliver compliant, professional financial advice in a high-volume service branch environment.

Responsibilities

• Build and manage long‑term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful, sensitive to customer transactional needs and expectations.
• Educate customers to the appropriate banking platform aligned with their needs.
• Connect with customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions in line with FAIS, FICA legislation and TCF principles.
• Maintain accurate and complete client records and documentation under FAIS requirements.
• Achieve individ...