SUMMARY:
A well-established technical service organisation is seeking an experienced Branch Manager to take full responsibility for its Pinetown branch and regional service network, Durban
POSITION INFO:
Overview
This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre, driving operational efficiency, customer satisfaction, and sustainable profitability.
Key Responsibilities
1. Technical & Operations Management
- Lead and manage a team of service technicians
- Ensure optimal staffing levels with appropriately skilled technicians
- Plan and allocate workloads effectively
- Develop and implement technician training plans
- Build a sustainable pipeline of technical talent
2. Administration & Process Control
- Oversee all branch administration related to: