The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires strong leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.

Key Responsibilities

Patient Experience & Service Excellence

• Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
• Monitor and enhance the overall patient journey at the branch.
• Ensure timely patient follow-ups through the team.
• Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
• Build and maintain strong relationships with patients.

Team Leadership & People Management

• Recruit, train, mentor, and monitor t...