Responsibilities

• Plans, organizes, directs and controls the business, operations and administration of the Branch with discretion necessary to fulfill the Bank's goals and policies.
• Acts as the “CEO” of the branch with responsibility to lead, manage and drive branch based on allocated targets.
• Responsible for the overall customer experience in the branch, ensuring consistency and compliance with service quality standards.
• Coaches and motivates the team to maximize team performance.

Authority

• Authority to act on behalf of the Bank in accordance with operational instructions, authorized signature book of the Bank, discretionary powers and instructions issued by Head Office from time to time.
• Enforces discipline in the Branch for efficiency, staff morale and promotion of the good image of the Bank.

Sales Management

• To manage the team to deliver optimal performance ...