Job Summary

The role is responsible for leading the outlet to achieve sales targets by optimizing manpower, products, and systems while minimizing losses and wastage. It involves coaching supervisors and captains to effectively manage teams, enhancing crew skills through ongoing training, and ensuring the highest standards of hygiene, service, and product quality. The position also promotes strong teamwork and morale through fair performance management, while improving productivity by regularly reviewing manpower levels, work schedules, and task assignments.

Job Description

Outlet & Operations

• Lead and manage daily outlet operations, ensuring service excellence, SOP compliance, hygiene, and product quality.
• Set, monitor, and analyse daily and monthly sales targets; propose corrective actions to improve outlet performance.
• Plan and optimise manpower scheduling to support peak operations. Manage customer complaints and execute ...