Key Responsibilities Branch Operations Management Oversee the day-to-day running of the branch to ensure operational efficiency and profitability. Implement and manage company standard operating procedures and departmental policies. Ensure compliance with company HR policies, health and safety regulations, and operational standards. Monitor branch performance and implement improvement initiatives where required. Sales & Customer Service Drive sales growth through effective sales management and customer relationship strategies. Ensure a high standard of customer service is consistently maintained. Develop and implement initiatives to improve customer satisfaction and retention. Address customer concerns and resolve escalated issues professionally. Business Development & Client Liaison Identify and pursue new business opportunities to expand the customer base. Build and maintain strong relationships with existing and prospective clients. Represent the business professionally within the m...