Responsibilities

• Participate in strategic planning and goal-setting for various business functions, including but not limited to customer support and operations
• Formulate strategic and operational objectives
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes, and best practices
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Analyze business requirements and customer needs
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Prepare reports that inclu...