Oversee the day-to-day operations of the Winnipeg branch, including claim intake, assignment, and progression, ensuring efficient and timely claims handling;
Act as the primary point of contact for insurance clients, maintaining strong professional relationships and ensuring service expectations are consistently met;
Monitor claim volumes, turnaround times, and overall branch performance, identifying areas for improvement and implementing appropriate solutions;
Oversee risk management practices within the branch, ensuring claims are handled with appropriate diligence and in alignment with regulatory and industry requirements;
Ensure strong relationships with existing clients while identifying and pursuing new business opportunities to support continued growth;
Maintain and optimize operational processes and systems to support accuracy, efficiency, and consistency in service deli...