The Role

As a Branch Operations Head, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BCM is responsible for the branch’s overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.

How you will contribute

• Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met
• Screens and interviews prospective clients prior to onboarding in accordance with the Bank’s KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements
• Builds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing...