Business Segment: Personal & Private Banking

Key responsibilities:

• Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture.
• Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs.
• Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities.
• Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring.

Qualifications:

• Bachelor’s degree in Commerce, Busines...