Broker Support Specialist

As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale. Department Operations Employment Type Permanent - Full Time Location UK - London Workplace type Hybrid

About the role

As a Platform Support specialist, you will Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox. Your responsibilities will include but are not limited to:

Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.

Keep momentum on deals: Chase outstanding items (e.g., subjectivities, rene...