Responsibilities
Job Summary: As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.
Key Responsibilities & Essential Functions:
Store Lead Operations / Training:
Carries out supervisory responsibilities in absence of LeaderTrains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their executionMay assist with work schedules for departmentComplies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as wellPerforms Cross Functional duties frequentlyCustomer Service / Sales:
Provides / coaches on superior customer serviceAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques and advanced p...