VisionpoolBusiness Services is hiring a HYBRID IT Business Analyst who will work on a project to implement a cloud SaaS solution for a contact centre.

QUALIFICATIONS

• Minimum 5 years of IT project experience as a Business Analyst
• CBAP Certification
• Experience gathering and documenting business requirements
• Experience with Agile and Waterfall project methodologies
• Strong communication and customer service skills
• Experience with contact centre technology projects
• Knowledge of systems like telephony, IVR, workforce management or CRM integrations
• Experience with Azure DevOps
• Familiarity with cloud and SaaS solutions