JOB TITLE:
Business Analyst

Location:
Dubai, UAE

Industry Focus:
Healthcare as primary sector, with exposure to Logistics, Retail, and Hospitality environments as secondary sectors.

PURPOSE:
To bridge operational requirements with technical system configuration by translating complex workforce scheduling, compliance, and time tracking workflows into scalable system requirements. The role ensures accurate data validation, optimized workflow design, and successful User Acceptance Testing to deliver measurable operational and financial outcomes.

KEY RESPONSIBILITIES

• Lead structured discovery workshops to document current workforce scheduling processes, including shift bidding, compliance requirements, fairness rules, and exception handling.
• Analyze operational data such as volume trends, shift patterns, staff preferences, and leave calendars to inform system configuration and wo...