<p><b>Job Description:</b></p> <div> </div> <div> <p>Business Analysis & Requirement Gathering</p> <ul> <li style="margin-left:15px"> <p>Engage with business stakeholders to understand customer journey, sales, service, and operational requirements.</p> </li> <li style="margin-left:15px"> <p>Elicit, analyze, document, and validate business requirements, functional specifications, user stories, and process flows.</p> </li> <li style="margin-left:15px"> <p>Translate business needs into Salesforce-enabled solutions and process improvements.</p> </li> <li style="margin-left:15px"> <p>Conduct gap analysis between current and target-state processes.</p> </li> </ul> <p>CRM & Salesforce Transformation</p> <ul> <li style="margin-left:15px"> <p>Suppo...