The Customer Care team
plays a critical role in shaping how customers experience Plata. Beyond resolving issues, the team is responsible for ensuring consistently high service quality, improving customer satisfaction, and helping customers stay engaged with our products.
We are looking for a
Business Analyst
to join the
Quality & Retention
stream within Customer Care. This team is responsible for developing quality management and customer retention capabilities across the support organization.
Both directions are currently at an early stage of development, creating a unique opportunity to influence how processes, metrics, operational workflows, and internal tools will be built in the future.
This role sits at the intersection of operations, analytics, training, and product development.
Challenges that await you:
Deeply understanding Customer Care processes and the day-to-day work of operational teams
Analyzing quality, retention, and opera...