Key Responsibilities:

" Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.

" Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.

" Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.

" Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.

" Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.

" Decompose traditional r...