Digital Business Analyst – Websites & CRM Systems

Overview

Our client is looking for a Digital Business Analyst to support website modernisation and CRM transformation initiatives.

Why should you join?

• Government Project
• Salary up to $10k/month
• AWS + Up to 21 ALs

You will act as the bridge between business and technicalteams , translating business needs into clear requirements and ensuringsolutions deliver strong user and business value.

This role focuses on improving customer service systems,CRM platforms, and public-facing websites , including AI-driven capabilitiesand self-service solutions.

Key Responsibilities

1. Business Analysis & Requirements Gathering

• Analyse current business processes across customer service, CRM, and websites
• Gather and document functional & non-functional requirements
• Work with s...