Digital Business Analyst – Websites & CRM Systems

Overview

Our client is looking for a Digital Business Analyst to support website modernisation and CRM transformation initiatives.

Why should you join?

• Government Project
• Salary up to $10k/month
• AWS + Up to 21 ALs

You will act as the bridge between business and technical teams, translating business needs into clear requirements and ensuring solutions deliver strong user and business value.

This role focuses on improving customer service systems, CRM platforms, and public-facing websites, including AI-driven capabilities and self-service solutions.

Key Responsibilities

1. Business Analysis & Requirements Gathering

• Analyse current business processes across customer service, CRM, and websites
• Gather and document functional & non-functional requirements
• Work with stakeholders (HQ, schools, users...