Key Responsibilities:

• Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.


• Develop expertise in customers’ business applications and organizational data management concepts, advocating for the customer throughout the SDLC.


• Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.


• Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.


• Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.


• Decompose traditional requirements into Agile Epics and Feat...