Company Overview BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD Job Summary We are seeking a high-calibre Business Analyst to support a strategic banking client in Malaysia. This role goes beyond traditional data extraction and reporting-it requires an individual who can understand business processes, interpret the meaning behind data, and proactively identify opportunities for operational and performance improvement. The Business Analyst will work across Sales, Service, and Operations functions, interfacing with business and technology stakeholders. The role involves gathering and documenting business requirements, analyzing enterprise data from multiple platforms, and delivering insights through automated reports and dashboards. Regular on-site engagement with the banking client is expected. Responsibilities Business Analysis & Process Understanding Develop a comprehensive understanding of end-to-end business processes across Sales, Service, and Operations to identify operational impac...