Role Purpose

The Business Analyst supports the successful delivery of IT projects by bridging business needs and technology solutions. The role is responsible for understanding business requirements, analysing processes, and translating needs into clear functional specifications to support system implementation, enhancement, and change initiatives managed by the IT Project Management team. The Business Analyst works closely with business stakeholders, IT Project Managers, internal technical teams, and external vendors throughout the project lifecycle, from requirements definition through testing, implementation, and post-go-live support.

Key Responsibilities

1. Business Requirements Gathering & Analysis

• Engage stakeholders to understand business objectives, operational needs, and system challenges.
• Conduct requirement-gathering sessions, workshops, and interviews with business users.
• Analyse and document business req...