Business Application Manager

Sheffield + Hybrid working

Circa £50,000

Your new role

You will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.

Responsibilities

Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)

Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner

Escalate complex or unresolved issues to third-party vendors or senior IT colleagues

Maintain and update support documentation and resolution logs

Ensure business continuity through prompt issue management

Provide us...