As the Business Command Center (BCC) Major Incident/Cyber Lead, you will play a critical role in ensuring the stability and resilience of Citi's Services business organization globally. Leading within the Services Business Command Center (BCC) / Cyber BCC, you will be responsible for providing a business-centric approach to incident and event response, managing major incidents, and contributing to strategic stability initiatives. Your expertise will be pivotal in bridging the gap between business needs and technical solutions, ensuring minimal disruption to our clients and maintaining the highest standards of service delivery.

**What You'll Do:**

**Key Responsibilities**

**Major Incident Management:**

+ Orchestrate the coordination, communication, and escalation of incidents that impact the Services business.
+ Serve as the primary liaison between business and technology teams, facilitating rapid escalation of incidents or market events. Provide ...