Job Title: CX Support Consultant
Role Overview
The CX Support Consultant is responsible for supporting customer experience (CX) operations by handling customer issues, coordinating with internal teams, and ensuring service quality meets defined standards. The role focuses on operational execution, issue resolution, and continuous improvement of customer journeys.
Key Responsibilities
Provide day-to-day customer experience support across multiple channels ( call center, email, chat, digital platforms)Handle and resolve customer issues, inquiries, and complaints in a timely and professional mannerAnalyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunitiesCoordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancementsSupport CX process documentation, service workflows,...