Description
How do we measure and improve the experience of hundreds of millions of Amazon customers across every step of their journey — from placing an order to receiving a delivery to resolving a return? How do we turn fragmented signals into a single source of truth that drives real change?

We are the Customer Experience Improvement Data and Analytics (CXIDA) team — the central analytics hub for Amazon's Customer Experience Improvement (CXI) organization. We build the foundational data infrastructure, standardized metrics, and intelligent tools that power how Amazon understands and improves customer experience at global scale. If you're looking to work on problems that directly impact hundreds of millions of customers and drive measurable outcomes, this is the team.

We are looking for a Business Intelligence Engineer (BIE) who is passionate about using data to solve customer problems. In this role, you will build the instrumentation, metrics frameworks, and an...