The Business Intelligence Manager leads the design, governance and delivery of nexfibre’s business intelligence and analytics framework, enabling the organisation to make informed, data-driven decisions.
This role oversees the reporting, data management and KPI governance for customer and service performance under the Master Services Agreement (MSA) with Virgin Media O2. It is responsible for defining, tracking and analysing key service KPIs, validating operational and financial performance, and ensuring data integrity and alignment across all nexfibre and VMO2 processes.
Additionally, the Business Intelligence Manager develops the analytical capabilities required across all business functions and drives a consistent, governed approach to data and performance reporting across nexfibre.