To deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer data base. 

To build and maintain strong relationships with store management and partner with retail colleagues to gain support, establish opportunities and achieve targets and KPIS in line with company expectations.

To act as a brand ambassador demonstrating the Hermès pillars of expertise, generosity, simplicity, surprise and bespoke attention. Ensuring effective communication, behaviour and actions both internally and externally.

Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowle...