We are seeking a Business & Process Improvement Analyst to support quality, process improvement, and business reporting initiatives across Amazon Key's operations. The role involves working on defined goals under senior guidance, contributing to process standardization, quality metrics analysis, and business reporting. It is suited for an analytically curious candidate comfortable with AI tools, eager to drive operational improvements at scale.

Key Job Responsibilities

Process Improvement (50%)

• Create and maintain SOPs and best practices for operational workflows across regions, ensuring consistency across EU, NA, JP, and AU. Document and share learnings to build institutional knowledge.
• Support development of new metrics to measure operational effectiveness.
• Propose data‑driven actions to improve processes at scale.
• Leverage AI tools to identify automation opportunities and streamline cross‑functional processe...