Description
We are seeking an experienced Business Reporting Analyst to support enterprise contact center operations through the development of reporting, analytics, and business intelligence solutions. This senior-level role is responsible for identifying data requirements, ensuring data integrity, and delivering actionable insights that drive operational performance and strategic decision-making.


The ideal candidate possesses strong analytical and technical skills, experience with contact center technologies, and the ability to translate complex business requirements into meaningful reports, dashboards, and performance metrics.


**Position is fully onsite in Newark, CA 94560**

**Position is potential contract to hire based on performance - 6-month contract to start out**


Key Responsibilities

+ Partner with operational leaders, workforce management teams, project managers, and business stakeholders to understand reporti...