Overview

Guest Relation Host (GRH) is the employee experience ambassador committed to delivering a 5-star hotelier-style service and experience to all customers, clients, and employees. The GRH team is a client‑hospitality service‑oriented function responsible for hospitality, events management, reception and visitor management, pantry management, meeting‑room management and client suite services. They play a key role in ensuring a pleasant experience for visitors and staff and take ownership of the workplace by creating happy customers and visitors in the community.

Responsibilities

• Work across relevant functions interchangeably on a roster basis according to the location’s service level agreements.
• Meeting room & client suite management
  • Prepare rooms (clean, tidy, high‑standard cleaning), conduct pre‑checks (equipment, AV, VC), set up and reset based on bookings, and ensure appropriate layout for each reservation.
  • Resolve s...