Key Responsibilities

• Customer Inquiries: Handle a high volume of inbound customer inquiries through phone, email, or chat and provide accurate information on products, services, promotions and company policies.
• Product Knowledge: Maintain a strong understanding of Skeidar's product offerings, promotions, delivery processes and return policies to assist customers in making informed decisions.
• Order Support: Assist customers with the ordering process including order tracking, confirming delivery schedules and resolving any delivery‑related issues.
• Complaint Handling: Address and resolve customer complaints or issues promptly and professionally; Escalate complex issues to supervisors or other departments as necessary.
• Cross‑Department Collaboration: Work closely with other departments (e.g., logistics, sales and product teams) to resolve customer issues including delivery problems, stock availability and product inquiries.
• C...