Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account-related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications

• High school graduate or equivalent
• With or without prior call center experience
• Good English communicat...