Job Description
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Call Center Agents
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way.
PRIMARYRESPONSIBILITIES:
Monitor, anticipate and manage the live operation to ensure a great user experience.Manage real-time fleet capacity.Lead the communication with the fleet for ongoing orders.Give structured and action able daily feedback to the ops managers.Ensure a smooth operation by coordi...