Description

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in communications or a related field.
• Experience Level: 5–8 years of experience in a call center or customer service environment.
• Skills and Competencies: Strong verbal communication skills, problem-solving abilities, and customer service orientation.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.

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