Description

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve customer inquiries efficiently.
• Document all interactions in the customer relationship management system.
• Assist in achieving team and individual sales targets.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications: Diploma in any relevant field.
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks in a fast-paced environment.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented attitude.
• Working Conditions: Must be comfortable working in a team-oriented setting.