Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell the services
• Enter accurate and detailed data into the system
• Meet key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Qualifications

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience...