Job Title: Call Center Executive
Location: Dubai UAE
Job Summary
Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive you will be the primary point of contact for patients providing exceptional service and support while ensuring a positive experience for every caller.
Key Responsibilities
- Handle inbound and outbound calls responding to patient inquiries and concerns in a professional and timely manner
- Provide accurate information about our clinics services and policies
- Manage patient complaints and concerns resolving issues efficiently and effectively
- Collaborate with internal teams to ensure seamless patient experience
- Document patient interactions and maintain accurate records
- Meet or exceed call quality and productivity targets
Requirements & Qualifications