Description

• Manage inbound and outbound customer calls efficiently.
• Resolve customer inquiries and problems promptly to ensure satisfaction.
• Document customer interactions and transactions accurately.
• Achieve individual and team performance metrics and targets.
• Collaborate with team members to improve overall service quality.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 35 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle difficult customers with patience and professionalism.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.