🌿 Back to all jobs

🥝 Call Center Manager

Refloor | Troy, United States | Posted June 24, 2026

Job Description

Lead Performance. Develop Talent. Drive Results.

Are you a proven call center leader who thrives in a fast-paced, high-energy environment where performance actually matters? Do you get energy from coaching teams to exceed goals, using data to make smart decisions, and building a culture where accountability and winning go hand in hand?

We're looking for a Call Center Manager to lead a team of appointment-setting professionals and partner closely with our Contact Center Director to elevate performance across the department and push results to the next level.

In this role, you won't just manage metrics—you'll coach for excellence, develop talent, and build a high-performing team that consistently delivers.

What You'll Do

+ Lead and develop a high-performing contact center team through coaching, feedback, and one on one development


+ Track KPIs including conversion rates, appointment sets, demos, cancellations, and adherenc...

Apply for This Position

Submit Application