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🥝 Call Center Manager

Cennox | United Kingdom, United Kingdom | Posted June 20, 2026

Call Center Manager

Job Description

Position Summary:

 

The Call Center Manager is responsible for leading and optimizing the call center's operations to deliver exceptional customer experiences. This role requires a strong understanding of call center technologies, IVR routing, and process-driven methodologies. The ideal candidate is an excellent communicator, skilled at building relationships, and capable of managing multiple initiatives while driving efficiency and continuous improvement. This position will report to the Customer Care Center Leader and is remote 

Primary Duties and Responsibilities: 

  • Provides direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner.
  • Manages call traffic control and agent work groups and Call Reporting. 
  • Optimize Quality Assurance best practices to help enhance the quality of the service the Customer Care Center team provides to customers, which includes leve...

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