Overview

Strong technical understanding of contact center systems and technologies. Familiarity with Dubai Government service indicators and quality standards including the Dubai Model and 360 Services. Experience in developing and updating service delivery standards. Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes. Good knowledge of excellence policies and related frameworks.

Qualifications

• Minimum 12 years of relevant experience in Contact Center operations and customer service environments.

Remote Work

No

Employment Type

Full-time