Job Description

The Tier 2 Call Taker plays a critical role in managing escalated customer inquiries, troubleshooting service-related issues, and assisting with appointment scheduling for home services. This role requires excellent communication, problem-solving, and organizational skills to ensure customer satisfaction and operational efficiency.

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

The Tier 2 Call Taker performs the duties described below to support Tier 1 agents and customers.

Escalated Call Handling

• Manage complex customer inquiries and resolve escalated issues from Tier 1 agents.
• Provide advanced troubleshooting for home service concerns and scheduling conflicts.
• De-escalate situations and offer effective so...