Summary

Takes a team role in the department to maintain a positive working environment and provides exceptional member service experience while minimizing losses and errors. Use judgment and knowledge based on training to interpret policies and procedures.

Essential Functions

1. Working time is spent as follows:

a. 90% of total working time is spent on the phone using the following equipment:

• Headset
• Computer
• Printer

b. 10% of total working time is spent:

• Researching member questions.
• Preparing and mailing member correspondence.

2. Maintains a high standard of member service in the department and takes ownership of work.

3. Maintains a high level of productivity in the department.

4. Practices proactive cross‑selling.

5. Be knowledgeable in Sierra Central Product and Services.

6. Be knowledgeable and adheres to policies, pro...